SARS provides unhappy taxpayers with the following three ways to submit a complaint:
- Via E-filing;
- At a SARS branch; and
- Through the SARS Compliant Management Office (CMO)
The CMO should be contacted telephonically on 0860 12 12 16 and taxpayers should only submit a compliant where they have the relevant case reference number.
As the CMO replaced the previous SARS Service Monitoring Office (SSMO), the SSMO is no longer contactable on SSMO@sars.gov.za.